Skip to content
Trattoria il Ritorno - Sirolo Restaurant management
Home Guides Communications, notifications and emails

Customer Contact

Send clear communications to customers without retyping everything every time

This guide covers the basic steps for templates, submissions, and notifications, with ready-to-read examples even for those with no technical experience.

Read the guide Back to the index

Useful for

Includes sample HTML email Valid for alerts and promotions Suitable for those who manage customers and marketing

01

In short

Communications, notifications and emails

Use it for email campaigns, service alerts, promotional messages, or operational confirmations. The flow is simple: choose the message, check the recipients, and send only after final verification.

02

Screens

How it looks inside the panel

Blocchi reali del dashboard

Comunicazioni costruite su profili cliente e modelli email gestiti dalla pagina clienti

Anteprima riusabile

Modelli email su pattern condiviso pronto per altre pagine interne

Brunch speciale di domenica Trattoria Centro

Domenica torna il brunch della casa

Template mail collegato alla pagina clienti

Ciao,

Questa anteprima riprende la struttura dei modelli mail e usa un componente condiviso invece di un layout solo documentazione.

Lista destinatari: contatti da prenotazioni e lista extra
Oggetto mail: Brunch speciale di domenica
Mittente: Trattoria Centro
Prenota il tuo tavolo

Il contenuto finale resta gestito dai template HTML reali e dalla sezione clienti.

Reproduction of the management panel screens

03

What you find

Panels and controls you will use every day

Reusable templates

Prepare simple templates so you don't have to start from a blank page every time.

  • Confirmations and reminders
  • Seasonal promotions
  • Service Notices

Sorted customer lists

Always check who the message is going to before hitting send.

  • Regular customers
  • Who booked recently
  • Contacts entered manually

Sending with final check

A final check avoids errors in the text, recipients, and call to action.

  • Email subject
  • Links and buttons
  • Date and time of sending

04

Simple flow for well-made communication

Follow these steps when you need to send a promotion, alert, or confirmation to customers.

Choose the model

Start with a ready-made template so you don't forget the important parts of your message.

Check the recipients

Check list, segments and extra contacts before sending.

Reread the title and content

Make sure your subject, text, and button are clear and consistent.

Send or schedule

Close the job with an immediate or scheduled send and track the communication.

05

Before sending a communication

The last checks before closing

  • Recipient list checked.
  • Subject and text reread once.
  • Working main button or link.
  • Period of the offer or notice clearly written.

06

Frequent questions

Quick answers for people on shift

When is it a good idea to use a template?

Always, especially for confirmations, reminders, recurring promotions, or seasonal messages.

Is it better to send immediately or schedule?

If the message is not urgent, it is best to schedule it at a time that is readable by the customer.

07

Keep reading

Related guides

Operational catalog

Menu, products and formulas

Use this page when you need to publish a new dish, change a price, or adjust a seasonal product. The right structure makes everything quicker, even on peak days.

  • Well-ordered categories
  • Complete product sheet
  • Fixed formulas and menus
Open the guide

Basic settings

Setting up the venue

Before changing menus, orders, or promotions, it's a good idea to visit this page. Proper configuration prevents out-of-hours requests, inconsistent payments, and incorrect customer information.

  • Local registry
  • Services and payments
  • Service Rules
Open the guide

08

Support

When the guide is not enough

Direct contacts

Support

Always mention the name of your venue.